| Correct!
Under Section
611 of the FCRA, if you are made aware of a consumer dispute
by the consumer or an end user, you should initiate a dispute.
But, in order to gain specific information about a dispute,
the best practice is to contact the consumer to confirm
what they are disputing and then reinvestigate within 30
days and notify the applicant and client of the results
of the invesigation.
If a
client notifies you that a consumer has contacted them regarding
inaccurate information in a consumer report that your firm
provided you need to . . .
a)
contact the consumer of the disputed CRA report
b)
investigate the dispute and report the results to the applicant
c)
investigate the dispute and report the results to the applicant
and the client
d)
(a) and (b)
e)
(a) and (c)
f)
do nothing, the matter is between the applicant and the
client since they were notified directly.
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