Brief Description
Focuses on identifying the seven keys steps in implementing a comprehensive
violence in the workplace prevention effort and defining manager' role in
overall implementation of the program.
Target Audience
Executives, managers who manage
other managers and supervisors, members of Workplace Violence Prevention
Committee
Brief Description
Focuses on increasing supervisory personnel’s awareness of the scope of
the problem of workplace violence, the legal implications, company’s policy on
workplace violence, early warning signs and how to use them, methods for
de-escalating potentially hostile situations and how to enlist employee support
in helping to prevent workplace violence.
Target Audience
Managers, Supervisors
Brief Description
Focuses on increasing employee’s awareness of the scope of the problem of
workplace violence, knowledge of the company’s policy on workplace violence,
early warning signs, methods for de-escalating potentially hostile situations
and employee’s role in supporting the firm’s workplace violence prevention
effort. Special attention is focused on the importance of reporting threats and
incidents to give management a chance to intervene before violence occurs.
Target Audience
All employees
Brief Description
Focuses on increasing the
awareness of manager, supervisors and/or employees regarding the impact of
domestic violence issues spilling over into the workplace and how to
effectively deal with this personal and highly charged issue. This module is
generally presented as part of one of the other courses, however, it can also
be offered as stand along workshop.
Target Audience
Managers and supervisors
Brief Description
This program is for personnel
that directly participate in the selection and hiring of employees. It focuses
on how to apply selection techniques to screen out potentially violent persons
before he/she is hired. Participants learn how to use behavioral interviewing
techniques, questions specifically designed to identify potential hostile
persons as well as gain an understanding of the legal implications relating to
selection and potentially violent persons in the American Disabilities Act and
EEOC guidelines. In addition participants will learn the appropriate use of
pre-employment tools and the latest information available about employment
testing, reference checking, job descriptions as well as other selection
processes the Institute has developed.
Target Audience
Managers, supervisors, recruiting staff and others involved in hiring
people
Brief Description
The focus of the course is to
move beyond focusing only on an individual’s propensity to become
violent or his level of threat/dangerousness and recognizing the potent role
that an organizations' environment can play in heightening the potential for
violence to occur as well. Participants will learn:
Target Audience
Executives, managers, Senior
Human Resource, Organization Development Safety and Security Staff
Brief Description
This course is primarily targeted at people whose jobs involve dealing directly
with the public or clients in positions such as over-the-counter personnel,
customer service representatives, civil rights/discrimination complaint takers,
motor vehicle counter representatives, etc. It ‘goes beyond dealing with
difficult people to teaching participants how to prevent aggressive behavior
from escalating towards violence. Content areas include assessment of and
enhancing emotional intelligence, conflict resolution skills as well as
increasing understanding of the role that each individual can play in
escalating hostile behaviors and how to use the ‘Stay Calm Method’ when
confronted with hostile situations.
Target Audience
Positions that deal directly
with clients, customers or the public
Brief Description
The program focuses on
increasing the awareness of field employees about the emerging issue of
workplace violence and how it relates to their role in providing services
directly to clients. The targeted audience is employees who do not work in an
office, but are primarily out in the field dealing directly with the public or
clients, e.g., visiting nurses, home health aides, social service workers,
child service workers, psychiatric evaluators, probation officers, gas and
utility workers, phone and cable TV installers, letter carriers, code
inspectors, etc. Participants will gain an understanding of the process and
tools necessary to recognize potential ‘problem areas’ in advance
using risk identification and crime mapping techniques. In addition,
participants will learn early recognition of potential hostile behavior
techniques, how to spot triggering events and ways to effectively anticipate,
recognize and react to these behaviors. Additionally participants will
learn how to react should an incident start to escalate, with a primary
focus on interacting with clients and residents in a respectful manner.
Target Audience
Personnel that regularly work out in the
field and are not located in an office building
Brief Description
In many organizations the support staff (human resources, risk management,
safety, security, training, etc.) is given the lead role in addressing
workplace violence prevention and therefore, must oftentimes possess a high
level of expertise in understanding how to appropriately address workplace
violence. This workshop is focused on understanding the overall role of a
Threat Management Committee, the fundamentals of an effective workplace
violence prevention program, and the tools and resources necessary to be
successful. Special emphasis is placed on the unique role that the support
staff can play and how to lead the organization to implement an effective
workplace violence prevention program.
Target Audience
Safety, Occupational Health,
Security, Human Resources, Risk Management, training and Legal staff