Zero Tolerance is Not Enough – How to Make Violence Prevention Really Work

“Zero tolerance is all the rage. But dealing with workplace problems requires more than rhetoric. It’s about crafting an effective policy and putting all the pieces in place to make it work.” The booklet is designed to be easy reading for managers and supervisors and to provide an overview of effective prevention techniques for implementing a workplace violence prevention program. The booklet takes the reader beyond simply establishing a workplace violence prevention policy, because “Creating a policy is the easy part. Putting teeth in it and managing problems - when they occur - is the challenge.”

Additionally, the booklet includes tips on the important steps to take to implement your workplace violence prevention program in an easy to read format and with straight forward language. Some of the subject areas covered include:

• how to create a violence free workplace,
• understanding the importance of treating employees in a respectful manner throughout the employment process
• understanding that how supervisors treat employees makes a difference,
• the early warning signs of potential violence,
• tips for handling a potentially hostile situation
• supervisors responsibilities and key steps to preventing workplace violence.

We help the reader gain an increased understanding that zero tolerance invariably is a reactionary approach and must give way to the more progressive approach of focusing on zero incidents. This approach encompasses a ‘zero tolerance’ for violence, but goes far beyond this concept by recognizing that ultimately, the goal of any workplace violence program is injury prevention and intervening before incidents occur.

The booklet is an excellent handout for safety meetings or to accompany training on workplace violence prevention.

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